What operational integrations does Superpower support for Meta Ads?
Superpower connects to Meta ad accounts to moderate comments on ads and organic posts through Meta Business integration.
What authentication method does Superpower use for Meta integrations?
Authentication is via OAuth (Meta), as listed in the security details.
Does Superpower need to respect Meta API rate limits and partner requirements?
Yes. The research states integrations and automated moderation workflows must respect Meta’s rate limits, data‑access restrictions, and any requirements tied to Meta Business Partner status.
How does Superpower handle high comment volumes and Meta API rate limits?
The platform is designed to scale moderation workflows while respecting Meta API rate limits; customers with very high volume needs can work with Superpower on capacity planning and enterprise configurations to ensure reliable performance.
Are APIs, webhooks, or data export options available for integrations?
Yes — Superpower supports integrations and data exports to connect with existing workflows, and API/webhook or custom integration options are available for customers that require deeper automation or reporting.
How long does onboarding and setup usually take?
Typical onboarding for small teams can be completed within a few days to a couple of weeks depending on ad volume and account complexity; enterprise customers receive a dedicated onboarding plan and timeline tailored to their needs.
What support channels and service levels does Superpower offer?
Support is provided through standard customer support channels (help center and support contact), while enterprise customers receive dedicated account management and SLA‑backed support options arranged through a contract.
How are billing, invoicing, and cancellations handled?
Pro and Elite plans are billed on a subscription basis (monthly) and include standard account billing controls, while Enterprise plans are contract‑based with invoicing and cancellation terms negotiated through sales or account management.
Does Superpower delete comments or only hide them?
By default Superpower uses Meta‑compatible moderation actions such as hiding or flagging comments and surfaces items in a human review queue; permanent deletion or other destructive actions follow platform permissions and customer moderation policies.
Is multilingual moderation explicitly supported?
The localization section lists English as the primary language; materials note that business customers may require multilingual moderation but do not state explicit current multilingual support.
Are there any empty or missing social handle fields in the materials?
Yes; social handle fields (LinkedIn, Twitter, YouTube, Instagram, Facebook, TikTok) are present but left blank in the provided materials.
What operational benefits does Superpower claim to provide for teams?
The product claims to reduce moderation workload, speed replies, scale responses, provide 24/7 brand protection, and improve workflows for social teams.
What user access controls, roles, and single‑sign‑on (SSO) options are available?
Superpower supports multi‑user accounts and role‑based access controls; enterprise customers can request SSO (SAML) and provisioning integrations (e.g., SCIM) as part of an enterprise onboarding package.
What operational recommendation is given to avoid over‑blocking valid engagement?
Materials recommend transparent moderation rules, escalation paths, and human review for borderline cases to avoid over‑blocking and potential bias claims.
Does Superpower claim any specific uptime or SLA in the provided materials?
No specific uptime metrics or SLA commitments are provided in the materials; Enterprise customers are instructed to contact the company for custom pricing and expanded features.
What age groups are listed as Superpower’s target demographics?
Marketing and community teams are typically aged 22–45, and agency decision‑makers are noted as aged 28–45.