What product does Superpower offer?
The primary product is "Superpower — AI Comment Moderation & Social Engagement," an AI moderation and engagement platform for social channels.
What categories does Superpower’s product fall under?
The product is categorized as Moderation, Social Engagement, and AI.
What are Superpower’s key features?
Key features include real-time AutoMod to hide harmful comments, AI-generated on‑brand reply suggestions, customizable moderation rules and brand voice training, support for posts/DMs/mentions/Meta Ads, a moderation queue with human oversight, trends and analytics/reporting, multi-handle support, enhanced moderation controls, and DM automation for FAQs and keyword responses.
What is included in Superpower’s moderation workflow?
The moderation workflow includes real‑time AutoMod, customizable rules, automated hiding of violative comments, AI reply suggestions, a moderation queue for human review, and reporting/analytics.
What moderation controls are available?
The product includes customizable moderation rules, enhanced moderation controls, real‑time AutoMod, and human oversight via a moderation queue.
How does Superpower handle toxic or harmful comments?
The platform uses real-time AutoMod to hide toxic, inflammatory, hateful, and spam comments and combines automated hiding with a moderation queue for human review.
Does Superpower provide human-in-the-loop moderation?
Yes; Superpower includes a moderation queue that enables human oversight and review of automated moderation actions.
Can Superpower draft replies in a brand voice?
Yes; the platform can be trained on a brand voice to produce on‑brand reply suggestions and automated replies.
What design controls are recommended to maintain AI voice consistency?
The materials recommend training and continuously validating brand voice models, including human oversight, audit logs, versioning of brand voice models, and clear override workflows.
Does Superpower offer multi-handle support?
Yes; multi-handle support is listed as a product feature.
Does Superpower support automated DM responses?
Yes; the product supports DM automation for FAQs and keyword-based responses.
Does Superpower support mentions and posts in addition to DMs?
Yes; the product supports moderation for posts, DMs, and mentions on Instagram and Facebook.
Which social channels does Superpower currently integrate with?
Superpower integrates with Instagram and Facebook (posts, DMs, mentions) and with Meta Ads / Meta Business integration.
Which integrations are listed as coming soon?
Planned/coming-soon integrations include TikTok, LinkedIn, and YouTube.
What is on Superpower’s short‑term product roadmap?
Planned priorities include expanding channel support (TikTok, LinkedIn, YouTube), improving automation and analytics, and adding enterprise‑grade integrations and controls to support larger teams and compliance needs.
How should brands validate automated replies generated by Superpower?
The materials recommend continuous validation of brand voice models and human oversight, including moderation queues and override workflows, to prevent AI hallucinations and preserve brand tone.