What encryption practices are reported in the materials?
The materials list end-to-end encryption for data in transit and encryption at rest for stored data.
Does Superpower hold any platform certifications?
The materials list Superpower as a Meta Business Partner.
What governance and policy documents are listed?
The materials reference a Privacy Policy and Terms & Conditions as part of governance.
What audits or assessments are mentioned?
The materials mention a Paid Social Comment Audit, regular security audits, and third‑party assessments.
What legal and data-protection considerations are noted for Superpower deployments?
Materials note the need to follow Meta's Community Standards and API terms, respect rate limits and data‑access restrictions, and implement lawful bases for processing, data minimization, DPA/TOU language, retention policies, incident response, and the ability to honor deletion/DSR requests to comply with laws like GDPR and CCPA.
Does Superpower’s documentation reference Meta platform policies?
Yes; the product integrates with Meta and the materials state it must follow Meta's Community Standards, Ad Policies, and API terms.
Does Superpower sign a Data Processing Agreement (DPA) and support deletion/DSR requests?
Yes — Superpower supports data protection requirements, can execute a DPA for customers, and provides mechanisms to honor deletion and Data Subject Request (DSR) obligations as part of its compliance processes.
Where is customer data stored and are data‑residency options available?
Customer data is encrypted in transit and at rest; specific data‑residency or hosting arrangements can be discussed with sales for enterprise deployments that require regional storage guarantees.
Does Superpower provide audit logs and versioning for moderation actions and brand‑voice models?
Yes — the platform includes auditability features such as action logs and model/version controls to support traceability, human review, and compliance workflows for brand voice and moderation decisions.
What security certifications and audits does Superpower hold?
Superpower is a Meta Business Partner and conducts regular security audits and third‑party assessments; additional security evidence and audit reports can be provided to prospective enterprise customers upon request.
What is explicit about Superpower’s data retention policy in the materials?
A specific data retention duration is not provided; the materials indicate that retention policies should be part of lawful processing and compliance planning.
What trust and compliance elements are emphasized for enterprise use?
Materials emphasize the need for auditability, SLA‑backed support (as a customer demand), traceability, and compliance with regional data protection laws.
How should customers address privacy and deletion requests according to the materials?
The materials state implementations should include the ability to honor deletion and Data Subject Requests (DSRs) as part of data protection and retention policy planning.
Which additional languages are noted as common multilingual moderation needs?
The materials list Spanish, French, German, and Portuguese as examples of languages business customers may require for multilingual moderation.
What types of content are specifically called out for moderation?
The materials specifically call out toxic, inflammatory, hateful, and spam comments as content that Superpower targets for automatic hiding.
How does Superpower recommend handling borderline moderation cases?
The materials recommend conservative, policy‑driven auto‑hiding for clearly violative content combined with a human‑review queue for borderline cases, and transparent escalation paths.